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How to write a Request for Information for a Quality Management System?

Posted by Jens Hooiveld on September 10 2019

Organizations that are about to replace the paper process or current digital system are struggling with many questions, such as: What software is available? What makes a good package? What do you need to be aware of? How do you make a good selection? But also: What can you expect nowadays? After all, technology is changing faster and faster. All these questions can be listed in a Request for Information. But how do you write a proper Request for Information? Where do you start? This blog describes what you need to take into account when you are in the process of writing a request for information.

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Topics: Quality management software, RFI, healthcare

How to make patient/client participation a success?

Posted by Bianca Beentjes on May 14 2019

There is a growing recognition that actively listening to experiences of patients/clients and their relatives can substantially improve the quality and safety of care, without major change processes being necessary. We call this patient/client participation.

The previous blogs described how to select the right tool and participants. This blogs explains how to make success of patient participation.

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How to successfully implement a Digital Quality Management System?

Posted by Bianca Beentjes on April 30 2019

Implementation of a digital quality management system leads to a new way of working. This may hamper acceptance by the employees. There are, however, a few steps/matters that will contribute to a successful implementation.

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How to choose the proper tool for patient/client participation?

Posted by Bianca Beentjes on April 16 2019

There is a growing recognition that actively listening to experiences of patients/clients and their relatives can substantially improve the quality and safety of care, without major change processes being necessary. We call this patient/client participation.

The previous blog describes how to identify the right participants. This blog describes how to select the right tool for patient/client participation. 

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Who is affected by implementing a digital Quality Management System?

Posted by Bianca Beentjes on April 2 2019

To be able to answer this question, we first need to consider the usefulness and the necessity of a quality management system. A digital quality management system contributes to the quality and safety of a healthcare institution. By automating processes, productivity increases. Tasks and responsibilities (relating to for example analysis and follow-up of incidents) are clear, as such matters are laid down in the quality management system.

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How to select the appropriate participants for patient/client participation?

Posted by Bianca Beentjes on March 21 2019

There is a growing recognition that actively listening to experiences of patients/clients and their relatives can substantially improve the quality and safety of care, without major change processes being necessary. We call this patient/client participation.

The main challenge is to identify appropriate patients/clients for participation. This blog describes how to select the right participants. 

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What can the organisation achieve with a digital Quality Management System?

Posted by Bianca Beentjes on March 7 2019

A digital quality management system contributes to the quality and safety of a healthcare institution. By automating processes, productivity increases. Tasks and responsibilities (relating to for example analysis and follow-up of incidents) are clear, as such matters are laid down in the quality management system.

When the effectiveness and safety are improved, the institution’s customer service also improves. Assessments of reported incidents and complaints make clear which parts of the customer service can be improved.

When purchasing the software it is advisable to assess the needs of the organisation. A proper baseline measurement shows where the organisation stands today, and what is required to improve the current situation.

This blog describes a number of pillars that allow us to measure to what extent quality and safety are permanent items on management’s agenda.

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Participation: How to give patients/clients a voice?

Posted by Bianca Beentjes on February 7 2019

Patients/clients must have full confidence in safe and good quality care. Healthcare professionals therefore do everything in their power to avoid unnecessary damage or unnecessary risks for patients/clients. Still, occasionally things go wrong. Unconsciously or unintentionally...

When talking about unsafe care, in general we think of incidents or risky situations. However, for patients/clients many more situations occur that may be unsafe. Inadequate communication, unfair treatment or a bad atmosphere are all factors that may evoke feelings of insecurity. 

By actively listening to experiences of patients/clients and their relatives the quality and safety of care can be substantially improved, without requiring major change processes. But how do you give patients/clients a voice?

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What is the purpose of a Quality Management System?

Posted by Bianca Beentjes on January 10 2019

The quality management system forms part of an institution’s overall management system and aims to improve patient safety, and hence the quality of care. Many healthcare institutions choose to digitally process quality indicators, in order to monitor them effectively. However, when purchasing a digital quality management system, it is important to understand why the organisation needs such a system.

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The role of patients/clients and their relatives in improving healthcare

Posted by Bianca Beentjes on November 20 2018
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