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The role of patients/clients and their relatives in improving healthcare

Posted by Bianca Beentjes on November 20 2018
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Digital Quality Management System, a nice-to-have or necessity?

Posted by Bianca Beentjes on October 23 2018

What is meant by a quality management system?

Quality Management System, a nice-to-have or necessity? To answer this question we first need to make clear what we understand by a quality management system. The quality management system forms part of an institution’s overall management system and aims to improve patient safety, and hence the quality of care. This should ultimately lead to a maximum reduction of preventable errors in healthcare.

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What is the connection between informed consent and patient/client participation?

Posted by Bianca Beentjes on September 25 2018

This blog describes the essence of patient participation and shows you that informed consent in an important form of patient participation. 

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Topics: Incident Management, Patient participation, Informed consent, Quality of care, Participation ladder, Incident reporting, Communication, Quality management software, Patient focused care

To be and remain a good care professional

Posted by Bianca Beentjes on June 5 2018

Organisational culture determines the behaviour of medical specialists. The reverse also holds true. The way in which doctors deal with quality and safety – and call one another to order regarding behaviour and incident reporting – determines to a large degree the culture of a healthcare institution. This is due to the position held and example shown by the medical specialist within a healthcare institution.

This blog describes the causes and effects of dysfunctional behaviour by medical specialists and how an open culture reduces the risk of this behaviour.

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Topics: Culture

Care professionals, the second victim of a medical incident

Posted by Bianca Beentjes on May 15 2018

Whether it’s a tough conversation with only bad news or patients who are nearing the end and eventually pass away, care professionals are regularly confronted with the emotions of patients and their nearest and dearest. They have developed considerable experience with respect to how to handle emotion – and are accustomed to doing so. That is however not the case if the emotional cause can be attributed to a mistake made by themselves. Care professionals experience feelings of anxiety, uncertainty, shame and even loneliness. Naturally, the patients are the first victims of a medical incident, but the care professionals involved are victims too, the so-called second victims.

This blog describes the interventions that can be applied to support the care professionals involved. Most important is creating a healthcare safety culture, where people can talk openly about incidents.

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Topics: Culture, Incident Management

What can the aviation industry teach us about safety in the healthcare sector?

Posted by Bianca Beentjes on April 3 2018

“In the airline business, there are six avoidable deaths for every 10 million flights. In the healthcare sector, it appears that there are six avoidable deaths for every 10 thousand hospital admissions.”

In bygone decades, the airline business has invested time and energy to focus on the “soft side” of safety in addition to the “hard side”. This blog describes what the healthcare industry can learn from the aviation business in the field of safety. 

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Topics: Culture

From blaming & shaming to a learning organisation

Posted by Bianca Beentjes on March 1 2018

We all know that incident reporting is not the moment for reproach. It is a learning opportunity for care professionals involved as well as for their colleagues. The question is; how do you create an open culture without “blaming and shaming” and improve safety levels within your care institution? Read this blog to see “which buttons you can press” to create safety awareness in your team.

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Topics: Cultuur

Safety culture determines patient safety

Posted by Bianca Beentjes on February 6 2018

A pro-active safety culture contributes to patient safety. It is a culture in which everyone is alert to potential risks and in which active steps can be taken towards incident reporting without consequences, in an open atmosphere. A climate in which – by lowering the threshold – unsafe situations in care processes can be reported.

The safety culture ladder provides insight and demonstrable clarity into the degree to which an organisation works in a safe manner. This blog describes how an organization can rank higher on the safety culture ladder, emphasizing the importance of open communication.

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Topics: Culture, Communication

Collaboration and benchmarking among Dutch Caribbean healthcare institutions

Posted by Bianca Beentjes on December 12 2017

This summer, The Patient Safety Company (TPSC) flew to the Dutch Caribbean to visit the Healthcare Conference HCCA in Aruba and some of our customers. During the conference, one thing became very clear; healthcare organizations from the islands are facing some serious challenges. In the first blog, you can learn more about the challenges of the Dutch Caribbean healthcare institutions.

One of these challenges is the lack of data to make informed business decisions in the field of quality and safety. In the second blog, we were digging deeper into this issue and show how two hospitals from Aruba and Bonaire found their solution in automating processes.

This blog describes how the Hospital from Bonaire, Fundashon Mariadal, functions as an example for other organizations from the islands. By doing so, something outstanding is achieved; unifying healthcare organizations and the islands in a Dutch Caribbean Health Information System.

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Automated healthcare processes in the Dutch Caribbean

Posted by Bianca Beentjes on November 2 2017

This summer, The Patient Safety Company (TPSC) flew to the Dutch Caribbean to visit the Healthcare Conference HCCA in Aruba and some of our customers. During the conference, one thing became very clear; healthcare organizations from the islands are facing some serious challenges. In our previous blog, you can read about the challenges the Dutch Caribbean healthcare organizations are facing.

One of these challenges is the lack of data to make informed business decisions in the field of quality and safety. Organizations do not have a sufficient Quality Management System in place to gather the necessary data. Consequently, these organizations are not able to make trend analysis to understand why thing are as they are and how to improve moving forward.

This blog describes how the sector – with the help of TPSC - is fighting this challenge to improve healthcare on all levels.

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