A digital quality management system contributes to the quality and safety of a healthcare institution. By automating processes, productivity increases. Tasks and responsibilities (relating to for example analysis and follow-up of incidents) are clear, as such matters are laid down in the quality management system.When the effectiveness and safety are improved, the institution’s customer service also improves. Assessments of reported incidents and complaints make clear which parts of the customer service can be improved.
When purchasing the software it is advisable to assess the needs of the organisation. A proper baseline measurement shows where the organisation stands today, and what is required to improve the current situation.
This blog describes a number of pillars that allow us to measure to what extent quality and safety are permanent items on management’s agenda.