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How to work on continuous quality improvement?

Posted by Jens Hooiveld on February 20 2020

In order to continuously work on quality improvement, it is important not to see quality as a project, but as an integral part of the operational management, based on the mission to deliver quality. Everything can always be better!

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Topics: quality management

What to expect from a digital quality management system these days?

Posted by Jens Hooiveld on January 15 2020

Not too long ago, healthcare incidents were reported on paper. Nowadays most care institutions use a digital quality management system, that becomes increasingly sophisticated as a result of technological developments.

Technological developments and new functionalities take place at a rapid pace. This blog describes what you can expect from a quality management system these days. We will elaborate on reporting via a mobile-first form and the integration of Business Intelligence-functionality into a quality management system.

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Topics: quality management

What are the main criteria for selecting a quality management system?

Posted by Jens Hooiveld on December 9 2019

The number of quality management software packages available is huge. There are many things you need to take into account in your search for an appropriate quality management system.

The functionality provided varies widely. However, functionality should not be the only driving force when selecting appropriate software. Industry experience, software flexibility, possibilities for integration with other software, configuration management and visibility of management data are equally important when considering the right supplier. But how do you determine the appropriate criteria?

This blog describes the main criteria for selecting a digital quality management system:

  • Industry experience
  • Flexibility
  • Look and feel
  • Reporting: Data visibility
  • Scalability
  • Integration capabilities
  • Implementation
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Topics: reporting data, quality management, software

Which components do you include in a Request for Information for a Quality Management System? Part 2

Posted by Jens Hooiveld on October 30 2019

Many organizations that start using a quality management system or process management consider purchasing software. In this respect a sound Request for Information is essential.

The number of quality management software packages available is huge. However, the functionality offered varies significantly. It is therefore particularly important for the care institution to consider the Request for Information that must be met. In our previous blog we described the functional requirements that are generally included in the Request for information. In this blog we pay attention to the following components: 

  • Background en experience supplier
  • Support
  • Training and education
  • Implementation
  • Technical necessities
  • Integration
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Topics: quality management, healthcare, software

Which components do you include in the RFI for a Quality Management System? Part 1

Posted by Jens Hooiveld on October 7 2019

Many organizations that start using a quality management system or process management consider purchasing software. In this respect a sound Request for Information is essential.

The number of quality management software packages available is huge. However, the functionality offered varies significantly. It is therefore particularly important for the care institution to consider the Request for Information that must be met. In this blog you can read which functional requirements are generally included in the Request for Information:

  • User management
  • Workflow
  • Type of reports
  • Handling reports
  • Analyzing reports
  • Management dashboards
  • Continuous improvement
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Topics: quality management, healthcare, software

How to write a Request for Information for a Quality Management System?

Posted by Jens Hooiveld on September 10 2019

Organizations that are about to replace the paper process or current digital system are struggling with many questions, such as: What software is available? What makes a good package? What do you need to be aware of? How do you make a good selection? But also: What can you expect nowadays? After all, technology is changing faster and faster. All these questions can be listed in a Request for Information. But how do you write a proper Request for Information? Where do you start? This blog describes what you need to take into account when you are in the process of writing a request for information.

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Topics: quality management, healthcare, software

What is the connection between informed consent and patient/client participation?

Posted by Bianca Beentjes on September 25 2018

This blog describes the essence of patient participation and shows you that informed consent in an important form of patient participation. 

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Topics: communication, incident management, reporting data, quality management, patient participation, healthcare

"All is not well in paradise" - Challenges of Dutch Caribbean healthcare facilities

Posted by Bianca Beentjes on October 12 2017

To improve the quality of care and the safety of patients, healthcare is constantly being reviewed and researched. New concepts are being invented and discussed continuously.

In the beginning of June, The Patient Safety Company (TPSC) was present at the Healthcare Conference HCCA in Aruba to understand the current situation in the healthcare sector of the Dutch Caribbean Islands*. By engaging with customers, partners and other healthcare professionals one thing became very clear: “All is not well in Paradise”.

This blog describes the challenges the Dutch Caribbean healthcare facilities are facing.

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Topics: quality management

Top 5 quality issues in nursing homes

Posted by Bianca Beentjes on January 5 2017

The number of older people who are no longer able to look after themselves in developing countries is forecast to quadruple by 2050. Many of the very old lose their ability to live independently and require some form of assisted living. The need for long-term care, including nursing homes, is rising.

Only in Canada there are currently more than 1.360 nursing homes, providing care for approximately 143.000 Canadians. Many of the bigger challenges within nursing homes are quality related. For example, fall incidents, which is a major safety concern for nursing facilities.

Statistics show that a typical 100 beds facility reports up to 200 fall incidents a year. In reality this number is much higher because a lot of fall incidents goes unreported. Up to 20% of the falls result in serious injuries, and sometimes even death. According to the WHO an estimated of 422.000 individuals die from falls globally each year!

The financial costs from fall-related injuries are substantial. Falls were the leading cause of overall injury costs in Canada in 2010, accounting for $8.7 billion. When Canadians aged 85 and over, the per capita costs rise significantly to $1,885.

This blog describes 5 common issues nursing homes have to deal with in order to properly organize quality management. Thereby we provide a practical solution to these challenges, based on a case study of the New Brunswick nursing homes.

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Topics: quality management, healthcare

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